Before You Start

Contact Information:

• Your full name
• Email address
• Phone number

System Details:

• Installation date or system age
• Panel brand and number of panels
• Inverter brand and model (if known)
• Battery details (if applicable)

Photos (Recommended):

• Photo of your inverter display
• Photo of your solar panels
• Photos of any visible issues

Issue Details:

• Description of any problems
• Error codes (if displayed)
• When the issue started